WANT TO BE PART OF SOMETHING BIG?
AIM is the central phone answering service for Seventh-day Adventist® media outreach in the North American Division. Our main function is to process requests, sense interested persons who may be upgraded for further studies, and refer these interests to local churches. Our phone personality, efficiency of process, and personal care are to be a positive influence on individuals to study Scripture, surrender their hearts to Christ, and join the Seventh-day Adventist® Church.
The students and volunteers that receive calls for AIM are preparing their lives for ministry by sharing God’s answers to life’s questions. Their experiences at AIM prepare them for a lifetime of witness, and in many cases for a life’s work as pastors and evangelists.
Virtually all student employees at AIM start as a Customer Service Representative (CSR) and it remains a basic function of their work at AIM as long as they work here. CSRs answer the phone calls generated by Adventist Media Ministries when they advertise an 800 number. Most calls start with a specific offer for a free or purchased item. The CSR interacts with the caller to collect name and address and other order information. Many calls also involve prayer and offering Bible guides and other literature. Throughout the call the CSR is projecting a Christian spirit and seeking ways to further connect the caller with the local Adventist Church. Training and practice are an important part of the job to increase skills and caring service. Because the Holy Spirit is always moving on the hearts of viewers and listeners, AIM CSRs will work shifts that include mornings, evenings and weekends. CSRs that work hard, develop skills and prove reliable are often promoted to other positions of leadership at AIM.
*Our biggest day of the week is Sunday. Most people are searching for religious programming on Sundays so our SDA Media programs are on the air in large numbers that day. In order to have all our phones manned you need to plan on working a minimum of 6 hours every Sunday. This is usually great for students since they don’t have class that day. You may take 2 pre-arranged Sundays off each semester.
*AIM is the church that’s always open. Therefore, Sabbath is our special day to minister. This is a quiet day at AIM with an emphasis on caring for our callers. Each employee is asked to sign up for Sabbath hours during the semester. The shifts are in two hour increments so there is a lot of flexibility. Expect a special blessing sharing the Good News at AIM on Sabbath.
*On occasion we are asked to support a Special Event for one of our Clients. You will be given an opportunity to sign up to answer calls. Sometimes, in order to have enough CSR’s, these are considered mandatory shifts – which means ALL employees need to participate. We try to give plenty of advance notice, provide bonus dollars or points and make the event enjoyable by providing snacks.
CSR Wage Range: From $8.90
In addition to CSR work, Phone Chaplains are trained to answer calls that require extra time or skill in answering the caller’s questions. Most Phone Chaplains are Seminary students or religion majors, but others can also qualify for this work at AIM. Chaplains will often answer in-depth doctrinal and spiritual questions and seek to help the caller find God’s will for their life.
Chaplains are required to attend the weekly chaplain meetings. Currently these meetings are on Thursdays from 7—8 PM. Before becoming a chaplain the employee will receive training and experience as a CSR and that work will always remain a part of their job.
Some chaplains are promoted to positions of further responsibility and leadership at AIM.
Phone Chaplain: From $9.05
Referral Chaplain: From $9.40
Chaplain Assistant: From $9.40
Head Chaplain: From $10.75
Adventist Information Ministry seeks someone with previous IT background or a current Computer Science major to work as an Assistant in our IT department. AIM is a ministry of the North American Division which answers the toll-free numbers for many of the church’s media ministries. As such, we are looking for a person that has a strong dedication to the soul winning mission of the Adventist church.
The IT Assistant position works under the supervision of the ITS Assistant Director. They will also work with other student IT personnel. They will communicate to and work closely with AIM Administration and Management.
The applicant must qualify for employment under the student labor policies of Andrews University. An internship credit can usually be arranged with your department.
Preference will be given to someone willing to invest in this ministry for longer than a school year. Essential to the job is being a self-starter, someone who can figure out what needs to be done and do it. We anticipate that the person we hire will work about 15 hours per week when school is in session with additional hours most vacations and summer.
Before beginning the application, please take the time to gather employer and reference information before you begin. Once you leave the application, your data is not stored and cannot be retrieved at a later session.